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Warranty Policy

RESIONE offers a 14-day unconditional money-back guarantee and one-year warranty, we promise we will always stand behind our products and services. If you are not fully satisfied with your purchase, let us help you with a replacement, return, or repair.

 

Following Conditions Are Not Covered Under Warranty: 

Products without solid proof of purchase.

Consumable parts, such as the resin, LCD, air purifier, and FEP  ( nFEP) film, unless damage has occurred due to a defect in materials or workmanship.

Damaged caused by human factors - including but not limited to - misuse, installation, abuse, abnormal voltage, water, fire, transport accident, and/or other external causes.

Damage caused by unauthorized alteration, modifications, or disassembly of parts or components not by official instructions.

Damage caused by non-authorized service providers.

Damage caused by operations that did not follow instructional recommendations.

Product purchased from an unauthorized seller(s), illegitimate platform(s), and/or secondhand sales.

 

Products Damaged on Arrival

If the parcel’s exterior is suspected of being damaged upon arrival, please provide a video recording of (a) the parcel exterior, (b) the unboxing process, and sufficient information for RESIONE to assist in handling DOA cases.

If the shipping container or cushioning material is damaged, it should be kept until the shipment contents have been checked for completeness and the instruments have been checked mechanically.

If any mechanical damage defects, instrument, or component failures are found, please fill out the Technical Issue Form. If there is mechanical damage, defects, or a shipping container is damaged, please fill out the Info Issue Form.

Warranty Period of Main Components

The warranty period begins from the date the order arrives and expires at the end of the warranty period.

*If your device is not listed in the chart below, please contact the RESIONE support team for further information.

 

Printers

Product

Main components warranty

Warranty period

GKtwo

LED Module

12 Months

Building Plate

12 Months

Z-axis

12 Months

Resin Vat

No Warranty

Main Body

12 Months

LCD

No Warranty

nFEP, LCD protective film, Air purifier

No Warranty

 

Curing Station

Product

Main components warranty

Warranty period

Curing Station

LED Lights

12 Months

Turntable

12 Months

Main Body

12 Months

 

Washing Machine

Product

Main components warranty 

Warranty period

4.5L Ultrasonic Cleaner

-

12 Months

 

Resin

Product

Main components warranty

Warranty period

Resin

-

No Warranty