Shipping policy
1. Some products are currently only available from our China warehouse, including ESD Flex and any items that are out of stock in local warehouses. These products will be shipped from China. Please note that tariffs and other import-related charges may apply and are the responsibility of the buyer.
2. Please note that due to recent policy adjustments by FedEx, shipments to the following countries and regions will receive only one delivery attempt:
Japan, South Korea, Vietnam, Macau, and the Philippines.
If the delivery attempt is unsuccessful (for example, if no recipient is available or the recipient cannot be contacted), no further delivery attempts will be made. The package will be held at the nearest FedEx station, and the recipient will need to either collect the package in person or contact the local FedEx office to arrange a new delivery.
In addition, for orders shipped to the countries and regions listed above, import duties and taxes will be paid by the seller under our standard shipping arrangement.
If you are located in one of these countries or regions and have specific requirements regarding the declared value of your shipment, or if you prefer to pay any applicable duties and taxes yourself, please contact our Customer Service Team in advance to discuss the available options.
Thank you for your understanding and cooperation.
Express and customs
Most goods are in stock in your local warehouse, we will give priority to shipping to you from local warehouses, and you will see where the order was shipped from on the checkout page, or you can consult customer service or send an email to info@godsaid3d.com to confirm this before payment.
If your order is shipped from China, we usually choose FedEx express for delivery. If we choose other express, we will let you know.
Your package may be charged customs fees and import duties,these costs are paid by buyer, and RESIONE only pays for shipping.
Please be sure to actively cooperate with customs clearance. If the package is detained because you are unwilling to cooperate with customs inspection, or the express company can't reach you, we will not allow you to refund or return the goods.
Customs invoice
We will fill out the customs invoice according to the actual amount you paid,the customs will ask you for taxes and fees directly or through FedEx based on the amount on the invoice. If you have any objections, please consult customer service before payment.
Additional charges
Some areas belongs to the out-of-range area specified by FedEx, FedEx express requires an additional fee: $26. This part of the fee will be collected by resione.com, and we will inform you before the order is sent.
Click here to check FedEx over-range areas
Please note that because FedEx has been updating out-of-range areas, the zip codes of some areas do not appear in the documents in the link above, and our staff will check them through the WeChat applet. If you do not see your zip code in the document, but customer service asks you for a fee of $26, you can check by consulting your local FedEx official phone number. Thank you.
If your order belongs to an out-of-range area of FedEx, please click here to pay $26.
In addition, if you change the address after shipment, the express company will charge us a fee, so we will charge you this fee, and the specific amount will be determined by the express company.
Delivery time and freight (Including order processing time)
If you choose FedEx IP (Ship from China),free shipping if the order amount is not less than US$300:
Japan, Singapore, Vietnam, Bahrain, Georgia, United Arab Emirates, Malaysia, Philippines, Indonesia, Hong Kong, Taiwan: 3~7 working days;
EU countries (Excluding ES, PT), UK, Norway, Switzerland: 4~9 working days;
The United States, Canada: 4~9 working days;
Australia, New Zealand: 4~9 working days;
If you choose (Ship from DE warehouse):
EU countries, UK, Monaco, Cyprus: 4~13 working days;
Free shipping.
(Excluding Cyprus)
If you choose (Ship from US warehouse):
USA: 5~13 working days;
Free shipping.
Russian users are unable to place orders online. If you need to purchase products, please consult customer service or send an email to sales@godsaid3d.com