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Refund policy

Return & Refund Policy

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At RESIONE, we are committed to providing high-quality products and a reliable shopping experience. This Return & Refund Policy explains the conditions and procedures for returns, cancellations, and refunds for purchases made through our website.

1. Right of Withdrawal and Statutory Consumer Rights

Consumers located in the European Union have the right to withdraw from their purchase contract within 14 days after receiving the goods, without providing any reason.

Customers in other regions may also have certain rights under applicable consumer protection laws.

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights that apply under the laws of your country or region.

2. 14-Day Return Policy

In addition to any statutory rights, RESIONE provides a 14-day return policy for customers worldwide.

You have 14 days after receiving the last item of your order to request a return or cancellation.

The return period includes weekends and public holidays.

To request a return, you must contact us or submit a return request before the applicable return period expires.

3. Return Eligibility

To be eligible for a return:

  • The product must be unused;
  • The product must be returned in its original condition;
  • The product must be in a condition suitable for inspection and, where applicable, resale;
  • Original packaging, labels, accessories, and included components should remain intact where applicable;
  • Proof of purchase must be provided.

Customers are responsible for properly packaging returned products to prevent damage during transportation.

4. Products Not Eligible for Return

The following products may not be eligible for return:

  • Products that have been personalized, customized, or manufactured according to customer specifications;
  • Opened resin products or products with broken seals where opening affects product integrity, prevents resale, or causes contamination concerns, except where the product is defective, damaged upon arrival, or otherwise covered by applicable consumer protection laws;
  • Products that have been mixed inseparably with other materials or products after delivery;
  • Products that have been used, modified, contaminated, or damaged due to customer handling beyond what is necessary to inspect the product.

5. How to Request a Return or Cancellation

To request a return, please contact us at:

Email: info@resione.com

or submit a request through your account order page before the return period expires.

Please wait for our confirmation and return instructions, including the correct return address, before shipping any products back.

Returns sent without prior authorization may not be accepted.

For orders that have not yet been fulfilled, cancellation requests must be submitted before the order is shipped.

Once an order has been shipped, cancellation requests will be handled according to our return procedure.

6. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a defective product, damaged product, or incorrect item, please contact us as soon as possible and provide relevant information, such as photos or videos.

We will review the issue and provide an appropriate solution, which may include replacement, refund, or other remedies depending on the circumstances.

7. Exchanges

We currently do not offer direct product exchanges.

The fastest way to receive a different product is to return the original item according to our return procedure and place a new order separately after your return has been approved.

8. Return Shipping Costs

Unless otherwise required by applicable laws, return shipping costs are the responsibility of the customer.

If the return is caused by our error, including defective products, damaged products, or incorrect items shipped, RESIONE will cover the reasonable return shipping costs.

Customers are responsible for ensuring that returned products are shipped safely and arrive without damage.

9. Returned Product Inspection and Restocking

All returned products will be inspected upon receipt.

Returned products must arrive in a condition that allows them to be inspected and, where applicable, returned to inventory.

If the value of a returned product has been reduced due to handling beyond what is necessary to establish the product’s nature, characteristics, and functionality, we reserve the right to deduct the corresponding amount from the refund.

Examples include, but are not limited to:

  • Improper packaging causing damage during return shipping;
  • Leakage, contamination, or damage occurring during transportation;
  • Missing accessories, labels, packaging, or product components;
  • Failure to follow return instructions;
  • Use or modification of the product before return.

10. Refunds

Once we receive the returned product or valid proof of return shipment, we will process your refund in accordance with this policy and applicable laws.

Refunds will be issued to the original payment method used for the purchase.

For customers in the European Union, refunds will be issued within the timeframe required by applicable consumer protection laws.

For other customers, refunds are normally processed within approximately 7 business days after approval. The actual time for funds to appear in your account may vary depending on your payment provider.

We will refund the cost of the least expensive standard delivery option offered by us.

Additional costs selected by the customer, including express shipping, upgraded shipping services, or other optional fees, are non-refundable.

11. Undeliverable, Refused, or Unclaimed Packages

If a package is returned to us or cannot be delivered due to reasons including:

  • Incorrect or incomplete contact information, address, or postal code provided by the customer;
  • Failure to collect the package within the required period;
  • Refusal of delivery;

we reserve the right to deduct reasonable costs from the refund amount, including:

  • Original outbound shipping costs;
  • Return shipping costs;
  • Customs duties, taxes, or import-related fees incurred;
  • Packaging losses;
  • Reasonable processing and handling costs;
  • Other unavoidable expenses directly related to the return.

12. Statutory Rights

This Return & Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws.

If mandatory laws in your country or region provide additional rights, those rights will continue to apply.